Chair Covers Table Linens Rental Policy
This Rental Policy applies to all chair covers and table linens rental orders made at www.PartywareRentals.com. Customers must read and accept all the terms and conditions of this Rental Policy before making a Rental Reservation.
Rental Reservation:
The Rental Reservation for chair covers and table linens rental can be made by phone call, email, text message or even from the Quote Request form, by providing us some basic information about the event date and location, the color and quantity of the products to be rented, etc. The Rental Reservation is not confirmed until the Reservation Down Payment is paid.
Reservation Down Payment:
The Reservation Down Payment is required to confirm the Rental Reservation. The amount is $100 or 30% of the rent total, whichever is greater. This amount pays toward the rental order as part of the rent. The Reservation Down Payment is not refundable. For reservations made within 3 weeks prior to the event date, the Reservation Down Payment and the Rental Balance are required to be paid together.
Rental Balance:
The Rental Balance (the rent total plus shipping fee, subtract the Reservation Down Payment) due 3 weeks prior to the event date to ensure timely delivery. The Rental Balance is to be refunded if the reservation is cancelled before the rental order is shipped or picked up.
Security Deposit:
The Security Deposit is required for all rental orders made at www.PartywareRentals.com. The amount of Security Deposit EQUALS to the rent total and due 3 weeks prior to the event date to ensure timely delivery. The Security Deposit is to be refunded if the reservation is cancelled before the rental order is shipped or picked up, or it will be refunded fully in 3 business days after all the rented items are returned on time with no loss or damage. The Security Deposit can be waived in certain circumstance.
Order Modification:
The rental order can be modified such as changes to the products, quantities and colors. The Order Modification can be made by email only before 3 weeks prior to the event date.
Order Cancellation:
The rental order can be cancelled only before it is shipped or picked up. The request of Order Cancellation must be made by email only. Once the rental order is cancelled, the Rental Balance and the Security Deposit, if they are paid, will be refunded fully in 3 business days; however the Reservation Down Payment will not be refunded.
Rental Delivery:
The rental order will be delivered 2-3 days prior to the event date if all the required payments are made on time. Customers are responsible to arrange delivery reception. Signature is required on delivery. Customers must inspect immediately the delivered items, its color and its quantity. If there is any difference between the items received and the items reserved, please contact us as soon as possible. Customers are welcome to pick up the rental order to waive the shipping cost. It must be arranged in advance before shipping is made.
Rental Returning:
The rented items are required to be shipped(postmarked) for returning in 2 business days after the event date. Or they can be dropped off in 2 business days after the event date to the address they are picked up or shipped from. It is imperative that all the rental items must be returned in a timely manner, or late return fee will be charged as 10% of the rent total per day. Late return is counted from the 3rd business day after the event date to the return shipping postmark date.
All the items must be un-tied and folded neatly before packing. Customers are not responsible for laundering. However, all the items must be dry and free of food or debris before packing. Any mildewed item is considered as damaged item and full replacement fee will be charged. All the rental items must be returned in the same quantity and condition as when customer receives them (i.e., no tears, rips, holes or wax stains) or full replacement cost will be charged as its original rental price for each item.